Refund Policy

Bicep Heart AI Refund Policy — AI Video Services

1. Overview At Bicep Heart AI ("we", "us", or "our"), operated by the Bicep Heart AI Team, accessible via https://bicep-heart.online, we provide advanced AI-driven video generation tools. Because our service consumes irreversible, intensive high-performance GPU computational resources immediately upon initiating a generation task, all successful video generations are considered final and non-refundable.

This Refund Policy outlines the specific conditions under which credit re-crediting or manual refunds are provided. This Refund Policy forms an integral part of our Terms of Service.

2. Generation Failure Guarantee & Credit Protection

2.1 Automatic Re-crediting If a video generation fails due to system error, server overload, or an unrecognizable uploaded image angle, your consumed credits will automatically be refunded back to your account balance within seconds. You will never be penalized for failed generations.

2.2 Unresolvable System Issues If persistent platform malfunctions prevent you from using your purchased package, and our technical support cannot resolve the issue within a reasonable timeframe, you may request an inspection and manual refund of the unconsumed portion of your purchase.

3. Final Sale on Successful Outputs

Because computational resources and AI model inference are irrevocably consumed upon successful generation of a video output:

• Successfully generated video clips matching our product preview standards cannot be refunded or exchanged.
• Dissatisfaction with subjective creative tastes, personal change of mind, or lack of personal fitness resemblance in stylized outputs does not constitute grounds for a monetary refund.

4. Credit Validity & Consumption Policy

4.1 1-Year Validity Period All video packs and credit top-ups are valid for 365 days (1 year) from the exact date of purchase. Any unconsumed credits remaining in your balance after 365 days will automatically expire and become invalid.

4.2 Credit Consumption Priority When your account holds both promotional/bonus credits and purchased credits, the system always consumes promotional/bonus credits first before deducting purchased credits.

5. How to Submit an Inquiry or Manual Refund Request

If you experienced a technical failure that was not automatically credited, please contact us:

1. Send an email to support@bicep-heart.online with the subject line: Generation Failure Support - user@example.com.

2. Include the following details:

   • Your registered account email address
   • Transaction ID or Order ID from your receipt
   • Description of the issue or error encountered (screenshots help us diagnose faster)

3. Review and Resolution We investigate all technical discrepancy reports and resolve legitimate claims within 5 business days. Approved monetary refunds are credited back to your original payment method.

4. Payment Disputes & Chargebacks

If you suspect an unexpected charge or billing error, please reach out to support@bicep-heart.online first before opening a formal bank dispute. Disputing transactions without contacting support may result in automatic account freezing. We are committed to resolving billing issues amicably and promptly.

Last Updated: 2026-11-05 · Bicep Heart AI Team · https://bicep-heart.online